Frequently Asked Questions

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Accepted Answer

What is RapidSur?

RapidSur is an online shopping service in Gran Canaria that lets you buy products from Amazon or other online stores, as long as they deliver to mainland Spain. Once you’ve placed your order, you can collect it from one of our collection points on the island.

How can I contact customer service?

Our customer service opening hours are: Monday to Thursday: 09:00–13:00 and 14:00–18:00 Friday: 09:00–13:00 and 14:00–17:00 You can contact us by email at canarias@rapidsur.com, call us on +34 828 819 974, or chat with us directly through our website.

Where can I collect my order?

You can collect your order from any of the following collection points: Lavandería Aurora (Arinaga) C. Alcalá Galiano, 24, 35118 Arinaga Opening hours: Monday to Sunday, 08:00–22:00 Centro Comercial 7 Palmas Av. Pintor Felo Monzón, 44, 35019 Las Palmas de Gran Canaria Opening hours: Every day, 09:00–02:00 Repsol Petrol Station (Las Palmas de Gran Canaria) Av. Federico García Lorca, 1, 35011 Las Palmas de Gran Canaria Opening hours: 24 hours Repsol Petrol Station (Guía) Ctra. General del Norte, km 4, s/n, 35459 Santa María de Guía Opening hours: 24 hours Cepsa El Cubillo Petrol Station (Telde) Cam. del Cubillo, 1, 35200 Telde Opening hours: 24 hours Moeve Petrol Station (Ingenio) C. Juliano Bonny Gómez, 36, 35250 Ingenio Opening hours: 24 hours

How long do I have to collect my order?

You have **24 worki

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